Refund Policy
Last updated: August 7, 2026
1. 30-Day Money-Back Guarantee
Every paid PokeBot plan comes with a 30-day no-questions money-back guarantee. If you are not satisfied for any reason, we will refund your first subscription payment in full, provided you request the refund within 30 days of your first paid subscription.
- The guarantee covers your first subscription payment only
- It applies to all paid plans (Basic, Standard, and Premium), which are billed monthly
- No reason or justification is required
- The guarantee can be used once per customer
2. How to Request a Refund
To request a refund under the guarantee, email us at contact@pokebot.ai from the email address associated with your PokeBot account and let us know you would like a refund. That is all — you do not need to provide a reason.
3. How Refunds Are Processed
Approved refunds are issued to the original payment method. Refunds are processed through our payment provider, Stripe, and typically appear on your statement within 5–10 business days after approval, depending on your bank or card issuer.
4. Renewal Payments
Subscriptions renew automatically each month unless cancelled before the renewal date. Automatic renewal payments made outside the first 30 days of your first paid subscription are not covered by the money-back guarantee. However:
- You can cancel your subscription at any time, and you will keep access to your paid features until the end of the period you have already paid for
- If you believe a renewal was charged in error, contact us at contact@pokebot.ai within 14 days of the charge and we will review it
5. Cancellation Is Not a Refund
Cancelling your subscription stops future charges; it does not by itself trigger a refund of payments already made. If you want a refund under the 30-day guarantee, you must request one as described in Section 2.
6. Free Plan
PokeBot's Free plan costs nothing, so no refunds apply to it.
7. Your Statutory Rights
Nothing in this policy limits any non-waivable rights you have as a consumer under the laws of your jurisdiction, such as the 14-day withdrawal right for consumers in the European Union and the United Kingdom. Where applicable law grants you a broader refund right than this policy, that law prevails.
8. Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: contact@pokebot.ai
PokeBot Corp.
430 Park Avenue, 19th Floor
New York, NY 10022